All Categories

Industry News

Home>News>Industry News

Cash register paper manufacturer help you understand the common failure analysis of the supermarket cash register

Time : 2021-09-29 Hits : 12

Supermarket cash register is a POS cash register used in supermarkets or convenience stores. Because POS cash registers were introduced in the country earlier, the first test point was the supermarket. Over time, a new name for the cash register "supermarket" "Cash register" appeared. Now even if it is used in other businesses, some users are accustomed to calling supermarket cash registers. Suzhou Thermal Paper

We often receive feedback from many users who use cash registers. Most of them are consulting on how to solve the problems of supermarket cash register products, and some users complain that they have been cheated by the supplier. After further summarizing, it is concluded that many of them are because Various faults appear due to improper user operation. Next, I will introduce the common faults of supermarket cash registers in use.

1. There is no power when the cash box pops up
● After using for a period of time, the friction may increase due to insufficient lubricating oil, so lubricating oil should be added.
● The pulse width for opening the cash drawer is not enough (insufficient delay).
● Insufficient elasticity of the spring or crank arm pushing the cash drawer.

2. The ribbon in the external printer of the supermarket cash register does not go away
● Check whether the ribbon is prevented correctly;
● Check whether the ribbon is stuck
● Check whether the printer is on;

3. Supermarket cash register printer does not output paper
● When at work, the cash register printer suddenly does not output paper, first check whether there is thermal cash register paper in the printer, if not, you can replace it in time;
● If there is cash register paper, when we are working, when we press the printout, observe what will appear on the screen of the supermarket cashier software system. If there is nothing, there may be a problem with the printer or cash register circuit link;
● Check whether there is a paper jam in the printer of the supermarket cash register. If the paper is jammed, you need to stop working immediately, and then repair the printer. If you can’t fix it by yourself, you must contact the supplier’s technical staff in time and solve it under their guidance. If it doesn't work, you can ask a technician to come to repair;
● Check whether the printer connection is normal, and check whether there is a fault inside the printer.

Please Tell Us Your Email Here.